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- Items must be returned in the unit of measure in which they were purchased. Partial case returns will not be accepted.
- All returns require prior authorization. Please contact Parentgiving Customer Care, 888-746-2107, 9 AM ET — 8 PM ET Monday-Thursday and 9 AM ET — 5 PM ET Friday to request a Return Authorization.
- To receive credit the return must be made within 30 days of the order date.
- The product must be shipped back in the original Pride Mobility Products carton. If you require a replacement box, Parentgiving Customer Care can order one for you at a cost of $40.00.
- Depending on the reason for return and the condition of the product, a minimum 15% restocking fee will apply, as well as the return freight charges.
- The same charges apply to exchanges.
- Pride Mobility will pre-select the carrier for product return. You will call the contact number on the documentation you receive to arrange pick-up.
- Special orders and custom items and chairs fitted with the heat and/or massage options, are not returnable. Orders that are cancelled after the order is processed, are subject to a 15% restocking fee and return freight charges, if applicable.
- No returns under $79 in product value
- Our complete return policy is available here.
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