Frequently Asked Questions

  • Do you take insurance / Medicare or Medicaid ?

    While we do not accept or participate in any insurance plans, our pricing may be the same or less than assignment from an insurance claim. We also have coupon codes available from time to time and would be happy to give you the best offer available at the time you are placing your order.

  • Do you ship outside of the USA?

    At this time we only ship to the contiguous 48 states and require a US credit card with a billing and shipping address in the US. We do not ship to Alaska or Hawaii.

  • Do you have free samples?

    We do not have free samples but we do offer samples packages for $2.99. We have over 100 different products available to sample.

  • Do you have expedited shipping?

    We do not offer expedited shipping but the majority of our products are delivered in 1-3 business days.

  • Can I use a coupon on an Auto Delivery Subscription?

    Coupons are not eligible to be used on Auto Delivery orders due to the fact that these orders already get 5% off and free shipping.

  • Do you offer discounts for veterans or senior citizens?

    Unfortunately, we do not offer discounts for veterans or senior citizens. However, we often have a sitewide promotion running which can save you money.

  • How do I return an item?

    For help in returning an item please call our Customer Care Team at 1-888-746-2107 or you can initiate a return by clicking here. Team members are available Monday-Thursday, 9:00AM - 8:00PM and Friday from 9:00AM - 5:00PM.

  • Are all items returnable?

    Most items are returnable. The return policy for each item, including exceptions, is posted on the product page. All items must be in their original sealed internal packaging.

  • Do you offer free returns?

    We offer free returns if the item that you received is defective, damaged or the wrong item. For more details, view our full return policy.

  • Do you have a physical store?

    We do not have a physical store. We are an internet only company with distribution centers located throughout the United States.

    How can I spend my HSA/FSA on Parentgiving products?

    • Parentgiving has partnered with Flex to enable consumers to use their HSA or FSA accounts to purchase eligible products. 
    • To use your HSA/FSA debit card, select the “Pay with HSA/FSA” option at checkout. Enter your HSA or FSA debit card details and complete your purchase. That’s it!