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- Items must be returned in the unit of measure in which they were purchased. Partial case returns will not be accepted.
- This supplier accepts return of unused items in their original sealed internal packaging, in re-saleable condition within 60 days of purchase. Exceptions are noted in the product description.
- There is a restock fee of 15% on all accepted returns made between 1-30 days of purchase and a restock fee of 25% on all accepted returns between 31-60 days of purchase.
- No returns accepted on items more than 60 days after purchase.
- EXCEPTION: Bath and Toilet items are hygienic and cannot be returned unless defective.
- EXCEPTION: To return a Power Mobility item: New, unused power mobility products can be returned within 30 days from purchase date and a 15% restock fee will apply. The item must be packaged to ensure the product is not damaged during return shipping. Please contact a Parentgiving Customer Service Representative for special instructions. Used power mobility items are not eligible for return.
- Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
- No returns under $69 in product value
- Our complete return policy is available here.
- SStevenRated 3 out of 5 stars11 months ago3 Stars
I find it to be to hard. Not very comfortable. Don't want to fool with the return process. So I'm just going to try and sale it.
- PPamVerified BuyerRated 4 out of 5 stars5 years agoSo far it has been working.
My Mother has had a broken back so it is hard for to be comfortable. She is resting much more and sleeping longer at one time.
- MmickeyVerified BuyerRated 2 out of 5 stars6 years agoNot as represented
Item was not what was expected. Only tried for one night and removed. It is corrugated and the seat cushion we bought earlier thru another company was not. We were told it was exactly the same as the cushion only bigger and meant as a mattress pad.
- MMagiemaeVerified BuyerRated 4 out of 5 stars6 years agoSo far so good
Havent had the item too long but seems to be fine. The customer service was excellent.
- ABAnnie B.Verified BuyerRated 4 out of 5 stars10 years agoGreat product for bedridden patients.
It is heavy and sturdy but easy to place on the bed. The fitted sheets fit well over it. I am hopeful that it will help the pressure sores.
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